FAQs
Got questions? We’ve got answers.
Everything you want to know, all in one place.
If you’re thinking about building with us or already own one of our homes, this is a great place to start. We’ve gathered answers to the questions we get asked most often — from how the build process works to what your warranty covers. Don’t see your question here? Feel free to get in touch.
Frequently Asked Questions
Building Related Questions:
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Buying a house that is under construction as a turn-key property means you pay an initial deposit, with the remainder due when you take legal possession of the finished house (once the Code Compliance Certificate is issued).
The advantage of Turn-Key contracts:
Most NZ banks offer pre-approved finance on turn-key contracts for up to 12 months, as opposed to a standard 3 month pre-approval.
Important Note: All Russell Properties contracts have a fixed price, meaning the cost won't change during the build. Deposits are securely held in a solicitor’s trust account, which all banks prefer for lending.
Make sure to inform your mortgage broker that your contract is a turn-key package!
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This will depend on how far through the construction process your home is. Our friendly staff will work through the options with you.
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Workmanship and Materials: Your project is covered for defects in workmanship and materials for two years after your building work is completed.
Structural Defects: You’re protected from any structural defects, including weather tightness issues (rot and fungal decay), for ten years from the date your Guarantee is accepted.
Learn more about the Master Build Guarantee here.
Buying Related Questions:
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Please contact Mike directly to discussing buying one of our properties.
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Yes the CCC will be isuued, as most NZ banks requiring this before releasing the funds.
Finance Related Questions:
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You can take your contract price minus the value of the land. Or you can use an online tool. Here is a link for one that we use: Click Here.
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If you require mortgage information, you are welcome to contact:
Mandy Yuan - ASB
Mobile Lending Managers | Specialist and Business Development | Retail Banking
Mobile: 027 303 9383
Email: Mandy.Yuan@asb.co.nz
Jerry Wang 王彬立 - ANZ
Mobile Mortgage Manager 流动贷款经理
Phone 电话: 04 436 6726
Mobile 手机: 021 490 881
Email 电子邮件: binli.wang@anz.com
Moving Related Questions:
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The real estate agent who sold you the property, or a Russell Properties staff member, will arrange to meet you, once settlement has taken place. i.e. After the funds are transferred from your solicitor to ours. This can be any time but is usually not before 11:00 a.m.
The real estate agent or Russell Properties staff member will also give you the keys, plus remote controls etc. They will also explain to you the contents of the Russell Properties Ltd ‘Handover Pack’, which includes all the written material for your home, including instruction manuals & warranties.
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All warranties and guarantees are held on trust by Russell Properties for your benefit.
Still have a question we haven’t answered?
Get in touch — we’re happy to help.