Contact us
We’re here to help – whether you’re ready to buy or already part of the Russell Properties family.
New home enquiries
Find our more about our open homes or new properties coming soon.
Contact Clare McMahon via phone or email or fill in our contact form.
Phone: 027 276 0640
Email:clare@russellproperties.co.nz
Visit Us in Churton Park:
We are located in the Churton Park Village, above Village Vets, beside Churton Park Medical Care
Address: 107B Westchester Drive, Churton Park, Wellington, 6037
Phone:+64 4 478 4632
Get in Touch
Whether you’re just starting your journey or already own a Russell Properties home, our team is here to support you.
Exisiting Russell Properties Home Owners
All Russell Properties homes are covered by a Master Build Guarantee. If you have a question or concern about your home, you’ll find everything you need to know on our Master Build Guarantee page or our FAQ’s page
If you would like to request some help from our maintenance team, please complete the form below. Please read all the information carefully before submitting your request
Maintenance Request Form
Use this form to send all maintenance requests to the Russell Properties Maintenance Team.
We aim to carry out a thorough handover with every client and hope to identify any issues before you move in. That said, with so many components involved in building a home, it’s natural that minor issues may occasionally arise after settlement — and we’re happy to help resolve them.
To help us track and manage your request efficiently, please submit a separate form for each issue you’d like us to look into.
Before submitting, please make sure you’ve read and understood the terms and conditions outlined below when making a maintenance request.
Making a Maintenance Request
While the Master Build Guarantee provides protection for your new home, there are specific steps you’ll need to follow when requesting maintenance or repairs.
Whether you’re an owner-occupier or have tenants living in the home, please take a moment to familiarise yourself with the guidelines so we can ensure your request is handled efficiently and fairly.
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A separate maintenance request needs to be submitted for each issue.
Please note that if we are required to send out our staff and/or contractors and there is no fault or defect found and/or the issue is found to be user error there may be a charge for the visit.
Maintenance requests must be submitted using the form above. Text, email or phone requests will not be accepted.
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All maintenance requests must be submitted using our maintenance form by the legal owner of the property, or a nominated property manager. It is up to the legal owner to advise Russell Properties that there is a property manager.
The owner/nominated property manager must be present at all initial meetings with the Russell Properties representative at the property to assess and agree any requested maintenance. Russell Properties can liaise with tenants regarding access, however this will be via email only, with the owner cc’d, to ensure full transparency.
Russell Properties are not responsible for regular maintenance checks.
If your house is tenanted all maintenance requests must come from the owner of the house through this maintenance form. Owners of the property must be present and liaise with their tenants for any scheduled maintenance work RPL has agreed to undertake. RPL will not organise or carry out maintenance without communication from the property owner.
Just Looking to Buy?
If you’re simply keen to see what’s currently for sale, head straight to our Homes for Sale page for the latest listings.