Please use this form to submit all maintenance requests through to the Russell Properties Maintenance Team.

We aim to undertake a thorough handover process with all our clients in the hope we can identify any issues before you move in. However, there are so many component parts involved in building a house we understand that from time to time we will be required to sort out minor issues after settlement. This is not a problem and in order for us to keep track of your job we ask that you use this form to submit any requests.

Please ensure you have read and understood the following before submitting your request.

Your new home is covered by the Masterbuild Guarantee and we are happy to rectify any issues which would meet the threshold of a claim under the Masterbuild Guarantee and/or would be considered a defect as per the MBIE Guide to Tolerances, Materials and Workmanship.

Masterbuild Guarantee Click Here.

MBIE Guide to Tolerances Click Here.

Russell Properties hold, on your behalf, many of the applicable warranties associated with the build, and we ask that you make yourself familiar with any required maintenance and service requirements, and ensure any required maintenance and servicing is up to date, prior to submitting a request

For the first two years following settlement, the guarantee covers:

Materials (not available on all products) and Workmanship

Materials and Workmanship cover offers you protection if there is a problem with the standard of the work carried out by your builder or with the materials used. The Master Build 10-Year Guarantee covers you for two years after your building work is completed.

If you notice an issue which you believe would be covered, you must:

Notify us, by submitting a maintenance request, no less than 7 days after you discover the defect; and

Do not do any work to fix the defect or hire someone else to fix it before we have had an opportunity to assess the issue

Structural Defects

You are covered for Structural Defects for 10 years from the date your Guarantee application was accepted.

If you discover a Defect you believe should be rectified you should contact us in the first instance within 7 days after you discover the defect

Do not do any work to fix the defect or hire someone else to fix it, before we have had an opportunity to assess it.

The Masterbuild Guarantee is clear on what it considers to be a Structural defect.

Please note that we do not maintain laws - there are too many variables which contribute to lawn growth that are outside the control of Russell Properties - it is therefore not a maintenance item.

A separate maintenance request needs to be submitted for each issue.

Please note that if we are required so send out our staff and/or contractors and there is no fault or defect found and/or the issue is found to be user error there may be a charge for the visit.

Maintenance requests must be submitted using this form. Text, email or phone requests will not be accepted.

Rental Properties

All maintenance requests must be submitted using our maintenance form by the legal owner of the property, or a nominated property manager, it is up to the legal owner to advise Russell Properties that there is a property manager. The owner/nominated property manager must be present at all initial meetings with the Russell Properties representative at the property to assess and agree any requested maintenance. Russell Properties can liase with tenants regarding access, however this will be via email only, with the owner cc'd, to ensure full transparency. Russell Properties are not responsible for regular maintenance checks.

If your house is tenanted all maintenance requests must come from the owner of the house through this maintenance form. Owners of the property must be present and liaise with their tenants for any scheduled maintenance work RPL has agreed to undertake. RPL will not organise or carry out maintenance without communication from the property owner